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Fuse Collaboration awarded ISO 9001 certification

 

Fiona Lennard

09/05/2013

 
We’re delighted to be able to announce that we are now ISO 9001 certified
 
​Fuse Collaboration has achieved ISO 9001:2008 certification, an internationally recognised standard for Quality Management Systems supported by the UK Government that has only been awarded to a small percentage of UK businesses. This was done in order to provide a tangible and independent reassurance of the whole company commitment of Fuse Collaboration to quality, continuous improvement and to customer satisfaction.
 

ISO accreditation small CQS_Dual_9001.png 

 

ISO 9001 certification demonstrates that Fuse Collaboration has implemented an effective Quality Management System across its business which satisfies all of the requirements of the applicable standards for the IT services and products it provides to customers.

All areas of Fuse Collaboration's operations were audited by an accredited third party as part of gaining the ISO 9001 Quality Mark all of which affect quality, efficiency and customer satisfaction.

Quality, service and technical capability have always been a key market differentiator for Fuse Collaboration and gaining ISO 9001, which recognises all these areas, was therefore a natural progression for the company.

ISO 9001 certification offers Fuse Collaboration's customers the peace-of-mind that they are dealing with a reputable IT Services company that will exceed their expectations. The certification will also provide confidence to prospective customers who may be unfamiliar with Fuse Collaboration that they, too, will receive a quality, responsive service when engaging with us.

Customers can be confident that Fuse Collaboration has the necessary policy, systems, processes and procedures to manage the IT products, professional and managed services it provides to customers.

It also demonstrates that Fuse Collaboration has the correct measures in place to monitor customer satisfaction and react accordingly, building on Fuse Collaboration's strong commitment to customer service excellence.

Chris Gillott, Fuse Collaboration's Business Development Director said:

“This is fantastic news for Fuse Collaboration and our customers. Gaining ISO 9001 certification formalises many of the existing quality standards we already had in place, whilst creating a strong foundation for continuous improvement. We are now able to provide IT products and services to our customers, without needing to undergo extensive questionnaire processes and on-site audits, which should save them time and money. We have always aimed to provide exceptional service in the way that we conduct our business and gaining ISO 9001 certification will provide existing and new customers with independent verification of this.”
 
Photo From Left to Right:
Neil Urqhart, Lead Auditor from CQS (ISO 9001 Registered Firm) presenting the certificate to Chris Gillott (Business Development Director - Fuse Collaboration) and Joanna Stovin-Bradford (Quality Manager - Fuse Collaboration)
 
ISO9001 acceptance.png 
 
 

 About us

Fuse Collaboration Services is a Cloud Solution Provider and Microsoft Gold Partner specialising in delivering SharePoint, Skype for Business, and Azure cloud-based solutions. Based in Northampton, UK.

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Skype for Business and so much more…195<p class="lead"> Yes? Then this is an important read!</p><p>We all know (hopefully!) <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=4fc45909-2b6d-48b9-bcf9-a446e9d472d6&amp;TermSetId=c98895cd-d37f-4406-9cff-5480b4f829b6&amp;TermId=4cd8262c-9c67-4bcb-8f13-65e8ffa6299a">what Skype for Business is</a> but what is different about the version we can offer? </p><p>Fuse has been working ​with the UK's leading Skype for Business provider since they began operating four years ago. Working alongside our partners you will receive the usual unified communications inherent in Skype for Business but further to this you will have access to call centre solutions, call monitoring, call analytics and 24-hour support. The support is available globally and frees up IT staff allowing them to increase their productivity and availability. </p><p>Further to the above features you will have access to an online portal which will allow you to quickly commission and decommission users, configure/reconfigure call groups, manage users and telephone numbers, configure interactive voice response(IVR), call routing, on hold marketing and call reporting.</p><p>Working with the solution we offer, you will be given the benefit of not having a long-term contract tying you in to a lengthy subscription. You can down scale or upscale monthly, giving you the control of your budgets. The flexible scale up/down in line with organisational changes is an important bonus to many customers. </p><p>The monthly price works out at half the price of competitors with call bundles and next to no downtime. </p><p> <strong>The benefits are&#58;</strong></p><ul><li>Reduced annual costs as one monthly cost includes unlimited free outbound calls to UK and line telephone numbers. International call packages are available. Free calls to UK mobile numbers available as an add on</li><li>Flexible working - inbound and outbound business calls and online meetings from anywhere with an internet connection</li><li>Encrypted and secure communication<br></li><li>End to End Fully Managed Service</li><li>24 hr, 7 days a week dedicated support; online support and contact centre</li><li>Online Visual Management and Analytics Portal</li><li>Global solution, from reslient datacenters with multiple providers</li><li>Audio and video conference facility for up to 250 participants – even if they're not on Skype for Business. All they need is a phone or internet connection.</li><li>Fixed monthly fee per user that is payable on a monthly subscription</li><li>Integration with Outlook/SharePoint to show availability/presence (on premise or O365)</li><li>Increases productivity - Collaboration between teams is simplified due to the ability to share files etc.</li><li>Instant messaging with dancing emojis!</li></ul><hr />​​ <div class="well well-lg"><p class="lead">​To book a demo contact Fuse Collaboration on 01604 797979 or email fuse@fusecollaboration.com </p></div>​​ <p>Fuse Collaboration is a Microsoft accredited Gold Partner, License and Systems Specialist</p>​ ​l.ozier@fusecollaboration.com | Louise Ozier | 693A30232E777C6675736563735C6C2E6F7A696572 i:0#.w|fusecs\l.ozier26/06/2017 23:00:002017-06-26T23:00:00ZDoes your business make lots of phone calls?29/06/2017 15:18:4654https://www.fusecollaboration.com/ourblog/Pages/Forms/AllItems.aspxhtmlFalseaspx

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