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Fuse Collaboration awarded ISO 9001 certification

 

Fiona Lennard

09/05/2013

 
We’re delighted to be able to announce that we are now ISO 9001 certified
 
​Fuse Collaboration has achieved ISO 9001:2008 certification, an internationally recognised standard for Quality Management Systems supported by the UK Government that has only been awarded to a small percentage of UK businesses. This was done in order to provide a tangible and independent reassurance of the whole company commitment of Fuse Collaboration to quality, continuous improvement and to customer satisfaction.
 

ISO accreditation small CQS_Dual_9001.png 

 

ISO 9001 certification demonstrates that Fuse Collaboration has implemented an effective Quality Management System across its business which satisfies all of the requirements of the applicable standards for the IT services and products it provides to customers.

All areas of Fuse Collaboration's operations were audited by an accredited third party as part of gaining the ISO 9001 Quality Mark all of which affect quality, efficiency and customer satisfaction.

Quality, service and technical capability have always been a key market differentiator for Fuse Collaboration and gaining ISO 9001, which recognises all these areas, was therefore a natural progression for the company.

ISO 9001 certification offers Fuse Collaboration's customers the peace-of-mind that they are dealing with a reputable IT Services company that will exceed their expectations. The certification will also provide confidence to prospective customers who may be unfamiliar with Fuse Collaboration that they, too, will receive a quality, responsive service when engaging with us.

Customers can be confident that Fuse Collaboration has the necessary policy, systems, processes and procedures to manage the IT products, professional and managed services it provides to customers.

It also demonstrates that Fuse Collaboration has the correct measures in place to monitor customer satisfaction and react accordingly, building on Fuse Collaboration's strong commitment to customer service excellence.

Chris Gillott, Fuse Collaboration's Business Development Director said:

“This is fantastic news for Fuse Collaboration and our customers. Gaining ISO 9001 certification formalises many of the existing quality standards we already had in place, whilst creating a strong foundation for continuous improvement. We are now able to provide IT products and services to our customers, without needing to undergo extensive questionnaire processes and on-site audits, which should save them time and money. We have always aimed to provide exceptional service in the way that we conduct our business and gaining ISO 9001 certification will provide existing and new customers with independent verification of this.”
 
Photo From Left to Right:
Neil Urqhart, Lead Auditor from CQS (ISO 9001 Registered Firm) presenting the certificate to Chris Gillott (Business Development Director - Fuse Collaboration) and Joanna Stovin-Bradford (Quality Manager - Fuse Collaboration)
 
ISO9001 acceptance.png 
 
 

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Fuse Collaboration Services is a Cloud Solution Provider and Microsoft Gold Partner specialising in delivering SharePoint, Skype for Business, and Azure cloud-based solutions. Based in Northampton, UK.

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‘We’d love you to stick around’. But stick around where?3728<p class="lead">Here at Fuse Collaboration Services both our personal and professional email inboxes are receiving a steady flow of emails from companies asking us to stay on their mailing lists. This is the most obvious and public aspect of the new GDPR that is currently being implemented.</p><p>There are a couple of positive side-effects from these new regulations, not least that by forcing you to opt in to mailing lists to make sure you are only receiving what you want to receive a company will really know how engaged you are, making your email address all the more valuable when it comes to marketing.</p><p>Companies have been responding to the GDPR changes by re-working their data management policies, but how much time is being put into how these policies can be enacted day-to-day, especially away from the aforementioned marketing email lists?</p><p>For example, if you have written a policy that says that emails are going to be stored for one year before deletion, how are you going to store them away from an active email server (thereby reducing the burden on a day-to-day server), or keep hold of them once a member of staff leaves? Or what happens if data is accidentally deleted by a member of staff?</p><p>Furthermore, data security is made all the more important as more and more companies opt for a flexible working approach where their staff can work from remote locations, such as home or (dare we say it) a high street coffee chain with its free Wi-Fi access.</p><p>Domestic or public internet access networks are unlikely to have the same levels of security as a company's, which makes it all the more important that any data transfer between a central hub and remote laptop is encrypted and has the latest security.</p><p>Chris Evans of Computer Weekly has highlighted <a href="https&#58;//www.computerweekly.com/feature/GDPR-brings-serious-implications-for-data-storage" target="_blank"> <span style="text-decoration&#58;underline;">five areas</span></a>&#160;which will impact the day-to-day work of the data storage manager under GDPR, including&#58;</p><ul><li>encryption; </li><li>detailed application-to-storage mapping;</li><li>security and audit; </li><li>validation of test and development requirements;</li><li>and collaborating closely with colleagues.</li></ul><p>Ultimately, you need to be able to give all your customers, clients, stakeholders and staff the confidence that their data and documents are stored securely, but also in a way that allows you to respond to data requests quickly and efficiently without having to wade through a mound of irrelevant information.</p><p>You also need to have the peace of mind that any deleted information can be recovered within your policy timetables, whether they be one year, five years, or longer than that.</p><p>There is also a danger that you could be sucked into a one-size-fits-all approach using policy and storage templates that have been designed for organisations that are in a different sector or are of a vastly different size to your own.</p><p>Fuse's data back-up and storage solutions tick all of the boxes you need to have that peace of mind to concentrate on your main business, namely growing as a company, while also being tailored to your specific needs.</p><p>Fuse uses a mixture of cloud-based packages to meet your requirements and allow your staff to access their relevant information <em>securely </em>regardless of where they are working. Our solutions are also easy to monitor by your in-house IT team, so that in the unlikely event of a data breach it can be identified, resolved and reported quickly.</p><div class="well well-lg"><p class="lead">Give us a call on 01604 797979 and we can have a chat about how you can make sure your data policy matches your day-to-day operations and requirements.</p></div> | Chris Wearmouth | 693A30232E777C6675736563735C632E776561726D6F757468 i:0#.w|fusecs\c.wearmouth16/05/2018 23:00:002018-05-16T23:00:00ZData security and rentention in a cloud based infrastructureData security in a cloud based infrastructure14/06/2018 09:56:102550htmlFalseaspx

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