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The World is Going Mobile and Northamptonshire County Council is Ready

 

Fiona Lennard

15/01/2013

​Background

Northamptonshire County Council (NCC) serves a community of approximately 692,000. The largest population areas being Northampton, Kettering, Corby, Wellingborough, Rushden and Daventry.

The Challenge

With a requirement to rationalise the development of websites throughout the council, this coincided with the appearance of content managed solutions. NCC decided to turn to Microsoft for their solutions on the basis of stability, longevity and access to a large development skill pool. Following initial implementation, NCC elected to partner with Fuse Collaboration. Supporting their primary environment, Fuse Collaboration are responsible for porting and redeveloping NCC’s websites over to SharePoint and ensuring all sites are smartphone ready.

Process

All solutions are centred on Microsoft SharePoint. Providing a stable and responsive architecture for a series of central and ‘arm’s length’ sites for the council. These include the primary council site and ‘Your Day in Northamptonshire’ site. Further sites include Adult Learning Online, Training and Development (built in conjunction with NCC IT), plus Olympus Care Service, part of NCC’s social care team.

The Adult Learning Online site incorporates course bookings and payments and is integrated with the Microsoft CRM Dynamics environment used by the Customer Service Centre. Freeing up resource significantly to better support the adult and child social care team.

Results

The combination of SharePoint and Fuse Collaboration enables the council to deliver web and smartphone friendly websites. Successfully rendering the layout specifically for the aspect ratio of a smartphone, but keeping access to all of the functions and facilities of the site.

The traffic ratio between PC/Smartphone access is approximately 80/20 (120,000 PC/20,000 smartphone visits per month). Over the next few years that figure is likely to switch with NCC now positioned to handle that changeover.

Furthermore, using SharePoint has enabled areas of the council to break away and still obtain their website services via the council.

For example, the Northamptonshire Music and Performing Arts Service has split away and become a charitable trust. As such, the site has to be branded differently. Following development by Fuse Collaboration this site now sits within the SharePoint environment even though the branding is different.

Fuse Collaboration have also been providing a flexible SharePoint Managed Service to NCC for many years providing 2nd, 3rd and 4th line support, augmenting the internal IT teams, for the internal staff intranet, external partner extranet with LGSS, plus securely hosting the external public-facing websites.

Testimonial

“This is something that could not have been achieved before. Fuse Collaboration have been great to work with. Their level of responsiveness and trust is high. They use an iterative approach to development and their support generates a high degree of confidence. Their Managed Service is seamless, for us it’s just one call”
Richard Beards, Web Team Leader, Northamptonshire County Council.
 
“It has been a real pleasure to support Northamptonshire County Council in delivering excellent public services over many years. The relationship has been a real partnership working closely with the various IT and business teams to augment their skills and resources with our SharePoint Consultancy, Software Development and Managed Services teams. We have worked with them to design, build, deploy, support and customise the internal staff intranet, external partner extranet (for LGSS) as well as public facing websites and microsites for both the council and LGSS – all built on SharePoint.”
Chris Gillott, Business Development Director, Fuse Collaboration Services Limited.
 

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Fuse Collaboration Services is a Cloud Solution Provider and Microsoft Gold Partner specialising in delivering SharePoint, Skype for Business, and Azure cloud-based solutions. Based in Northampton, UK.

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Skype for Business and so much more…195<p class="lead"> Yes? Then this is an important read!</p><p>We all know (hopefully!) <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=4fc45909-2b6d-48b9-bcf9-a446e9d472d6&amp;TermSetId=c98895cd-d37f-4406-9cff-5480b4f829b6&amp;TermId=4cd8262c-9c67-4bcb-8f13-65e8ffa6299a">what Skype for Business is</a> but what is different about the version we can offer? </p><p>Fuse has been working ​with the UK's leading Skype for Business provider since they began operating four years ago. Working alongside our partners you will receive the usual unified communications inherent in Skype for Business but further to this you will have access to call centre solutions, call monitoring, call analytics and 24-hour support. The support is available globally and frees up IT staff allowing them to increase their productivity and availability. </p><p>Further to the above features you will have access to an online portal which will allow you to quickly commission and decommission users, configure/reconfigure call groups, manage users and telephone numbers, configure interactive voice response(IVR), call routing, on hold marketing and call reporting.</p><p>Working with the solution we offer, you will be given the benefit of not having a long-term contract tying you in to a lengthy subscription. You can down scale or upscale monthly, giving you the control of your budgets. The flexible scale up/down in line with organisational changes is an important bonus to many customers. </p><p>The monthly price works out at half the price of competitors with call bundles and next to no downtime. </p><p> <strong>The benefits are&#58;</strong></p><ul><li>Reduced annual costs as one monthly cost includes unlimited free outbound calls to UK and line telephone numbers. International call packages are available. Free calls to UK mobile numbers available as an add on</li><li>Flexible working - inbound and outbound business calls and online meetings from anywhere with an internet connection</li><li>Encrypted and secure communication<br></li><li>End to End Fully Managed Service</li><li>24 hr, 7 days a week dedicated support; online support and contact centre</li><li>Online Visual Management and Analytics Portal</li><li>Global solution, from reslient datacenters with multiple providers</li><li>Audio and video conference facility for up to 250 participants – even if they're not on Skype for Business. All they need is a phone or internet connection.</li><li>Fixed monthly fee per user that is payable on a monthly subscription</li><li>Integration with Outlook/SharePoint to show availability/presence (on premise or O365)</li><li>Increases productivity - Collaboration between teams is simplified due to the ability to share files etc.</li><li>Instant messaging with dancing emojis!</li></ul><hr />​​ <div class="well well-lg"><p class="lead">​To book a demo contact Fuse Collaboration on 01604 797979 or email fuse@fusecollaboration.com </p></div>​​ <p>Fuse Collaboration is a Microsoft accredited Gold Partner, License and Systems Specialist</p>​ ​l.ozier@fusecollaboration.com | Louise Ozier | 693A30232E777C6675736563735C6C2E6F7A696572 i:0#.w|fusecs\l.ozier26/06/2017 23:00:002017-06-26T23:00:00ZDoes your business make lots of phone calls?29/06/2017 15:18:4669https://www.fusecollaboration.com/ourblog/Pages/Forms/AllItems.aspxhtmlFalseaspx

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