We’re delighted to be able to announce that we are now ISO 9001 certified
Fuse Collaboration has achieved ISO 9001:2008 certification, an internationally recognised standard for Quality Management Systems supported by the UK Government that has only been awarded to a small percentage of UK businesses. This was done in order to provide a tangible and independent reassurance of the whole company commitment of Fuse Collaboration to quality, continuous improvement and to customer satisfaction.
ISO 9001 certification demonstrates that Fuse Collaboration has implemented an effective Quality Management System across its business which satisfies all of the requirements of the applicable standards for the IT services and products it provides to customers.
All areas of Fuse Collaboration's operations were audited by an accredited third party as part of gaining the ISO 9001 Quality Mark all of which affect quality, efficiency and customer satisfaction.
Quality, service and technical capability have always been a key market differentiator for Fuse Collaboration and gaining ISO 9001, which recognises all these areas, was therefore a natural progression for the company.
ISO 9001 certification offers Fuse Collaboration's customers the peace-of-mind that they are dealing with a reputable IT Services company that will exceed their expectations. The certification will also provide confidence to prospective customers who may be unfamiliar with Fuse Collaboration that they, too, will receive a quality, responsive service when engaging with us.
Customers can be confident that Fuse Collaboration has the necessary policy, systems, processes and procedures to manage the IT products, professional and managed services it provides to customers.
It also demonstrates that Fuse Collaboration has the correct measures in place to monitor customer satisfaction and react accordingly, building on Fuse Collaboration's strong commitment to customer service excellence.
Chris Gillott, Fuse Collaboration's Business Development Director said:
“This is fantastic news for Fuse Collaboration and our customers. Gaining ISO 9001 certification formalises many of the existing quality standards we already had in place, whilst creating a strong foundation for continuous improvement. We are now able to provide IT products and services to our customers, without needing to undergo extensive questionnaire processes and on-site audits, which should save them time and money. We have always aimed to provide exceptional service in the way that we conduct our business and gaining ISO 9001 certification will provide existing and new customers with independent verification of this.”
Photo From Left to Right:
Neil Urqhart, Lead Auditor from CQS (ISO 9001 Registered Firm) presenting the certificate to
Chris Gillott (Business Development Director - Fuse Collaboration) and
Joanna Stovin-Bradford (Quality Manager - Fuse Collaboration)