​The principle behind Fuse’s IT support offering is to give you the confidence that your IT is one of your organisations strengths and something to have pride in.

Opting for IT support with Fuse can help you have control over your costs, increase reliability and accessibility of your systems as well as support business growth.

Fuse can provide you with as much or as little support as you need. Whether you are looking for someone to manage your whole IT environment or need someone to provide specialist assistance on specific systems, we can adapt to your needs.

With IT Support from Fuse you'll gain...

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Consistency

We aim to ensure that each person within the organisation is using the same versions of operating systems and applications. Having a common platform means that staff members are able to work together more effectively.

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Confidence

It is important that as your company grows it has confidence in both the systems it is using and the people who are supporting you. Fuse is a Microsoft Gold partner and uses the best of breed technology available. 

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Continuity

We will ensure that your data is fully backed up. Any lost data will be easily retrievable regardless of when it was lost.

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Control

We will give you the tools to control who can access your data, where your data is going as well as control over the data on your workers devices.​

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Resilience

We will ensure that your network and your data is fully protected. Your network will have the most up to date cyber security protection covering anti-virus, anti-hacking and any malicious attacks from within your organisation. Your data will be fully recoverable. ​

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Mobility

We will aim to give your workers the ability to work from almost anywhere.

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Improved Collaboration

We will give your company the necessary tools to increase the collaborative working between your staff helping to reduce miscommunication, duplication and increasing the availability of relevant information.

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Cost effectiveness

We operate a per user, per month pricing model which means your IT costs are directly linked to the number of people you employ. Furthermore, the technology we use will enable us to keep our support cost very competitive.​

What do we get?​

Fuse will assess your existing IT environment and establish a roadmap to help you bring your sytems and users in line with our common platform. This will help to secure your data, protect your network and enable you to start exploiting technology for business benefits. Our standard service offers the following:

  • Full featured service desk
  • Client knowledgebase system
  • Access to highly experienced, qualified technicians
  • Fast response telephone support
  • Onsite engineer visits
  • Proactive monitoring
  • Security updates, anti-virus and spyware Protection
  • Monthly reporting
  • Offsite backup management
  • Office 365 and Azure cloud guidance
  • Flexible Microsoft monthly licensing
  • Annual strategy reviews
  • From £20 per month/per user

Our Service Desk

We can support your hardware

  • Desktops / Laptops
  • Servers
  • Switches / Routers
  • Networks

We can support your systems

  • ​Windows OS
  • Office 365
  • SharePoint
  • SQL Server
  • Azure
  • System Center
  • Skype for Business

Backed by an SLA

  • Guaranteed response times
  • Online incident tracking
  • Per-user/device fees
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Find out more

Get in touch and we will come and talk to you!

fuse@fusecollaboration.com

01604 797979​

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You can read more about our services across our website, or by downloading our brochure​.

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Fuse collaboration - Microsoft 365​​