Comprehensive Troubleshooting Service

Our troubleshooting service can be used to diagnose and fix problems, improve performance, or recover from a disaster. We can also provide recommendations if an immediate fix is not required, e.g. where significant expenditure is required to improve a system.

As members of the Microsoft partner network, we have access to a wide range of Microsoft support services that are unavailable to the public. This allows us to escalate problems quickly to the product teams and the wider partner community. Together with our years of experience across many industries with Microsoft products, we are confident in our abilities to solve even the most complicated of problems. 

Server System Troubleshooting

Our Microsoft Certified consultants will assist you in troubleshooting the following server systems:
 
  • SharePoint
  • Exchange
  • SQL Server
  • Active Directory/DNS/Group Policy
  • ISA/UAG/TMG
  • System Center - Data Protection Manager, Configuration Manager, Operations Manager, Virtual Machine Manager, Orchestrator, App Controller
  • Hyper-V

Application Troubleshooting

In addition to troubleshooting individual server systems, we can provide a level of troubleshooting that also encompasses the application services provided by the servers. This can be useful for applications suffering from poor performance and availability. In order for us to help, these applications would need to be:

  • Web Applications running on Microsoft IIS
  • Data-Driven applications with a SQL server back-end database
  • Microsoft client applications (such as Office)

To details of how to engage us in troubleshooting, please see this page.