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Skype for Business

Calls, video conferencing, messaging, screen sharing. All under one roof!

What is Skype for Business?

Skype for Business is the perfect tool to keep your office communications integrated. A key hub of Microsoft 365 and able to be fully integrated with Outlook and SharePoint, Skype for Business brings together telephone calls, video conferencing, instant messaging and screen sharing all into one package that is simple for all users. With features such as interactive voice routing, FSA-compliant call recording and direct dial to any device, this is the only communications system you will ever need

The features of Skype for Business are now found in Microsoft Teams - S4B is being phased out for 2021. If you have Skype for Business and need help migrating to Teams, please book a Teams consultation.

Skype for Business

Why is Skype for Business right for me?

  • Skype for Business can be introduced quickly and efficiently with minimal up-front costs and a simple per-user, per-month billing structure
  • Customers have achieved a reduction in costs of over 60 percent compared to previous ways of working
  • Increase staff productivity through flexible management of their daily business. Download the Skype for Business application to their mobile devices to access the service and be contactable wherever they are
  • Everything that is transmitted in and out for Skype for Business (Voice, Video, Web conferencing, Instant Messaging, presence, Skype/conference call recording) is 100% encrypted
  • Your Office 365 users will have Skype for Business as an IP phone provided in the cloud, like their other applications. Join teleconferences or video conferences with one click from a calendar or email invitation, make calls directly from Outlook emails, and see who is available among your contacts

Putting Skype at the heart of your business


  • Video conferencing
  • Teleconferencing
  • Instant messaging
  • Screen sharing

Fuse's support

  • Integration into other apps and packages
  • Scaling up and down as required
  • Direct dial-in and call handling
  • Call recording as required

Cost management

  • Reduced line rental fees
  • Free Skype-to-Skype calls
  • Reduced per-minute call rates
  • No annual maintenance charges

Features and benefits


  • Instant collaboration between connected users, both inside and outside your organisation
  • Connect in applications such as Microsoft Office and SharePoint

Reduced costs

  • No on-site telephone PBX hardware, no annual maintenance
  • Reduced telephone line monthly rental costs
  • Reduced per-minute charge rates for all calls
  • No need for video conferencing packages
  • Free Skype to Skype calls

Video conferencing

  • See and hear participants in real time
  • Share desktops and presentations, and take shared notes using OneNote
  • High definition video and audio
  • Invite participants from outside the organisation
  • Computers, mobiles and tablets all supported


  • Fully-featured voice platform
  • Integrated interactive voice response, voicemail, call recording and multi-line capabilities
  • Low per-second call rates, bundled inclusive minutes
  • Compatible with a range of headsets and handsets


  • Share a presentation in real time
  • Allow meeting participants to share their content or control your desktop
  • Take minutes in a shared notebook
  • Ask questions or take votes in the message pane


  • Organise your meeting via Outlook
  • Invite your contacts to an existing conversation
  • Users can dial in using any phone

Fuse's services

Ongoing technical support

  • Supporting Skype for Business is no different to supporting any other Microsoft package
  • Scale your usage up or down in line with your business requirements
  • We can support both Skype on its own or as part of a bigger service

Direct dial-in and call handling

  • Import your existing DDI numbers and/or provide new DDIs if required
  • Unlimited menus and hunt groups
  • Route calls to anywhere in the world and out-of-hours support/messaging
  • Call barring
  • Fax-to-email capability

Call recording

  • 100% FSA compliant and fully resilient
  • Per-user, on demand hosted service
  • Secure HTTPS web replay from anywhere
  • Selective retention of recordings
  • Litigation hold for on-going cases
  • Multiple geographic back-up

Let's talk.

We'd love to hear from you :0)