Fuse offer cost effective and efficient solutions using Dynamics CRM.
Microsoft Dynamics is a flexible, powerful business solution for customer relationship management (CRM) and enterprise resource planning (ERP) that can help make your people more productive and can grow with your business.
Fuse have been pioneering Microsoft Dynamics CRM with our customers. We deliver highly customised and technically innovated solutions, with experience in deploying Dynamics CRM for Councils and Charities.
Our Dynamics CRM work has included scenarios where we have reduced the number of applications that members of the call centre (CSC) had to use, which in turn streamlined and improved integration between the CSC and improved customer experience. Scenarios where call centre staff to be able to take payments for services using screens that allow call centre staff to take the payments directly and for those payments to be recorded in CRM.
With the option to have Microsoft Dynamics CRM implemented On-Premise (self –hosted), hosted by a specialist Microsoft Business Partner (Hosted CRM) or Hosted by Microsoft itself (Microsoft Dynamics CRM Online), Fuse are confident that we can help you decide which is best for your business, with experience in all three of these approaches.