Interactive Voice Response (IVR) / Auto Attendant:
Create unlimited menu's so your customers can reach the staff they need immediately.
"Welcome to YourCompany, Please press 1 for sales, 2 for support or 3 for accounts"
Unlimited sub menus can be created to route calls anywhere in the world. The call does not even have to be routed to a user in Skype; it can go to a mobile or any other landline number.
Hunt Groups / Response Groups:
Create unlimited amounts of hunt groups for your customer to ensure someone from the right team answers the call timely. Users do not have to be at their desks to answer calls from hunt groups, they can have their calls forwarded to their mobiles or to a colleague if they are on holiday.
Hunt groups can time out 5 to 300 seconds after ringing and be diverted to any other hunt group, to a mobile or to a group voicemail box. Once the voicemail has been left, every member of the group will receive an email with the voicemail attached.
Unlimited amounts of on-hold music can be played to the user with promotional material or with music. On-hold music can be changed as often or as little as you like.
On Hold music must be at PCM 8Hz to comply with industry standards.
Time of Day Routing:
Calls can be automatically routed to a voicemail or an out-of-hours message in the evenings, weekends and local public holidays.
Time of day routing can be set on a daily basis to also route to our out-of-hours engineer hunt service.
Out-of-Hours Engineer Routing:
Calls can automatically route to engineer's mobiles outside of working hours.
Calls can flow to engineer A for 30 seconds, engineer A and B for a further 30 seconds and engineer A, B and C for the next 30 seconds to ensure one engineer picks up the phone.
If the call is then not answered, the caller can be diverted to voicemail.
Calls to any DDI can be forwarded to any number in the world. Call forwarding charges apply.
Calls from any DDI can be barred inbound to a Skype User. A message can be played to the caller or the line can just hang-up.
High Cost and International Barring:
Users can be restricted from calling high cost numbers (E.g. directory enquiries, 09 numbers) and banned from dialling internationally.
Fax to Email:- Route your fax numbers to Smart Hosted and receive all your faxes in an email attachment.
Follow the Sun Routing:
If you have a global business, we can forward your calls out of office hours in the UK to your overseas businesses. This logic also applies to any country you have local numbers in, your inbound callers will always get answered wherever there is daylight.