Fuse is a Microsoft Gold Certified Partner, based in Northampton. We help organisations of all sizes to maximise IT efficiencies through the use of Microsoft cloud computing solutions.
Fuse Collaboration awarded ISO 9001 certification
ISO 9001 certification demonstrates that Fuse Collaboration has implemented an effective Quality Management System across its business which satisfies all of the requirements of the applicable standards for the IT services and products it provides to customers.
All areas of Fuse Collaboration's operations were audited by an accredited third party as part of gaining the ISO 9001 Quality Mark all of which affect quality, efficiency and customer satisfaction.
Quality, service and technical capability have always been a key market differentiator for Fuse Collaboration and gaining ISO 9001, which recognises all these areas, was therefore a natural progression for the company.
ISO 9001 certification offers Fuse Collaboration's customers the peace-of-mind that they are dealing with a reputable IT Services company that will exceed their expectations. The certification will also provide confidence to prospective customers who may be unfamiliar with Fuse Collaboration that they, too, will receive a quality, responsive service when engaging with us.
Customers can be confident that Fuse Collaboration has the necessary policy, systems, processes and procedures to manage the IT products, professional and managed services it provides to customers.
It also demonstrates that Fuse Collaboration has the correct measures in place to monitor customer satisfaction and react accordingly, building on Fuse Collaboration's strong commitment to customer service excellence.
Chris Gillott, Fuse Collaboration's Business Development Director said: