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IT Support Specialists

A comprehensive service with top class support for every size of organisation

We operate a per user, per month pricing model which means your IT costs are directly linked to the number of people you employ. Furthermore, the technology we use will enable us to keep our support cost very competitive.

What makes Fuse different from other IT companies?

One size does not fit all, so we write a roadmap to your modern office, customising existing software and developing additional bespoke solutions. In other words, an IT infrastructure tailored to you. We have over 20 years' experience working with clients across a range of sectors and because we use what we sell we have the insight to make your licences and packages work for you.

Fuse will assess your existing IT environment and establish a roadmap to help you bring your systems and users in line with our common platform. This will help to secure your data, protect your network and enable you to start exploiting technology for business benefits.

Fuse ensures that all of your team is using the latest versions of all software packages and operating systems, and because we put people, not computers, at the heart of our solutions, we ensure continuity across your organisation. This means that whether you have a change of personnel, or a change of equipment, your information is always accessible by the people who need it.

Opting for IT support with Fuse can help you have control over your costs, increase reliability and accessibility of your systems as well as support business growth.

Fuse can provide you with as much or as little support as you need. Whether you are looking for someone to manage your whole IT environment or need someone to provide specialist assistance on specific systems, we can adapt to your needs.

Consistency

  • The same operating system and apps for all your staff
  • Greater efficiency and productivity
  • More effective service

Confidence

  • Best of breed technology
  • The knowledge that your company is using the latest systems throughout the organisation
  • Support for your future growth

Continuity

  • Full data back-up and disaster recovery plan
  • Get up and running quickly in the event of any issue

Resilience

  • Full protection for your data and services
  • Intelligent security to protect from viruses, hacking, phishing and other malicious attacks

What do we get?

Fuse will assess your existing IT environment and establish a roadmap to help you bring your systems and users in line with our common platform. This will help to secure your data, protect your network and enable you to start exploiting technology for business benefits. Our standard service offers the following:

  • Full featured service desk
  • Client knowledgebase system
  • Access to highly experienced, qualified technicians
  • Fast response telephone support
  • Remote support via Teamviewer
  • On-site engineer visits when required
  • Proactive monitoring
  • Security updates, anti-virus and spyware Protection
  • Monthly reporting
  • Cloud backup management
  • Office 365 and Azure cloud guidance
  • Flexible Microsoft monthly licensing
  • Annual strategy reviews

Our service desk

Hardware

  • Desktops, laptops and mobiles
  • Servers (Hybrid and Cloud VMs)
  • Switches, routers and firewalls
  • Networks, VPN
  • Printers, Scanners 

Systems

  • Windows OS
  • Office 365
  • SharePoint
  • SQL Server
  • Azure
  • System Center
  • Skype for Business/Teams
  • LOB Apps

Backed by an SLA

  • Guaranteed response times
  • Online incident tracking
  • Per-user/device fees

Lets talk.

We'd love to hear from you :0)